Once we receive the product and confirm that it is in resalable condition, we will issue the fullrefund to you. However, since there is no defect of the manufacturer, you are responsible for paying the return freight and ensure that the product is sealed in the original packaging and in the resale state. If there is no manufacturer defect and you want to return it for other reasons, you can still return them. After verification, you may return fullrefund of any lighting equipment or related products. Within 30 days after you receive the goods, if there is any manufacturer defect in the goods, please contact us immediately and take photos and videos for us to check. To return a purchase, please follow the directions below. Customized items are not eligible for return as well. If the product has been installed already, it can not be returned. Returned product must be in its original package and in new/unused condition to qualify for any refund. The item must be in its original condition and packaging to be accepted. If it’s not the right fit, we’ll help you get it sorted and have you on your way, please contact us first at: can return most items for a refund or store credit within 30 days of delivery. We want you to feel like every item is the perfect match for your home. NOTE: If customers fail to be at the location to receive the package and/or refuse to work with us and the shipping company to retrieve the package, which results in the package being sent back to us, the shipping cost will be charged (It can be very costly up to several hundreds of dollars ). You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool. If you want to receive the package faster, you can choose Exp Shipping, and you have to pay the Exp freight. Shipping time is the best effort estimation and is not guaranteed. We offer free shipping once your order up to $100 to all over the world. Normally, you will be able to get your products between 2-4 weeks. For brass lighting and customized lighting, we need more than a month to fabricate, and then 2-4 weeks needed to you after we ship it out. If you have special requirements for delivery service, please contact our customer support at the shipping freight. We will process the order within 5 working days.įor free shipping, it will normally take about 2-4 weeks after we ship it out.There will be an extra charge With ExpShipping, you may expect to receive around 1-2 weeks after we ship it out, and you will be resposible for the Exp freight.This rule does not reach the brass lighting.
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